What is Digital Onboarding? 

The term “onboarding” refers to the process of integrating new members into an organization and/or signing up new customers. Typically, these processes will verify information – identity verification, age verification, and address validation are some examples. 

Digital onboarding simply refers to when these onboarding processes are digitalized and conducted online. Digital onboarding processes can be automated by integrating APIs. 

Digital onboarding is sometimes referred to as “remote onboarding”. Remote onboarding refers to the onboarding of employees and customers without requiring them to be physically present – something that is enabled by the digitalization of the onboarding process. Today, these terms are largely synonymous. 

For a more detailed breakdown of digital onboarding, read our comprehensive breakdown here. 

Digital Onboarding for High Staff Turnover Industries 

Digital onboarding has great utility in countless industries, yet these technologies have had an especially profound impact on industries that experience high staff turnover rates – large retail chains are one example. 

When hiring large quantities of new staff, companies must conduct a wide range of identity-related checks on prospective employees during the hiring process. These checks include: 

• Identity checks (to ensure the individual is who they say they are). 
• Account Verification Services (AVS) checks (ensuring the legitimacy of a bank account). 
• Criminal background checks (checking the presence of a criminal record). 
• Mobile check (confirming the authenticity of an associated cell number). 

Why Digital Onboarding Processes Are So Important

Large companies have benefited immensely from adopting digital onboarding technologies.  

Before the invention of digital onboarding tools, the process of vetting prospective employees was a lengthy and labour-intensive process. Businesses had to manually process and verify new customers which expended a significant amount of time and money. 

Today, digital onboarding tools allow for these processes to be entirely automated, saving the business time and money. Large companies can easily vet and verify a large and rapidly evolving workforce, thereby keeping the business and its employees secure. 

ThisIsMe - South Africa’s Leading Provider of Digital Onboarding Systems

As South Africa’s leading provider of world-class due diligence and digital-onboarding solutions, ThisIsMe is proud to be at the forefront of a trust-based and privacy-compliant digital world. By supplying high-quality tools like AVS checks, we empower businesses to verify identities, validate information, secure transactions, and mitigate risk. To experience our full suite of advanced due diligence services, book a demonstration by contacting our team here.