<div class="sub-title p-t-40p">Contact Us</div>Still have some unanswered questions? Please do not hesitate to ask us.<a class="btn btn-small btn-olivine-green cms-btn" href="/contact-us">Ask a question</a>

You can contact support via several channels.&nbsp;&nbsp; <meta charset="UTF-8"><div><ul><li>Email: <a href="mailto:support@thisisme.com" target="_blank" rel="noreferrer noopener">support@thisisme.com</a></li><li>Phone: 0214223995</li><li>WhatsApp: Message us on WhatsApp <a href="https://wa.me/message/GWTZTMKGZ4EXJ1" target="_blank">here</a>.</li></ul></div>

How can I contact support?

What are the working hours for support?

I want to see how your products and services work. How can I request a demo?

We cater to a wide variety of businesses, ranging from small and medium enterprises up to multi-national financial institutions. To cater for this range of clientele, our pricing includes simple, fixed-rate pricing plans, as well as usage and volume-dependent pricing structures. For more information, please schedule a demo with our sales team by contacting sales@thisisme.com.

How does ThisIsMe's pricing work?

Where do you get your data from?

Do you provide global solutions?

All stored information must adhere to your Retention and Disposal Policy and this policy must be in accordance with POPIA (and similar data protection legislation where applicable). Information pertaining to employees must also comply with labour law.
Typically, retention of information must align with the need or purpose to retain such records. For example, records may be kept to comply with FICA and for presentation to relevant oversight bodies such as regulators and law enforcement agencies.&nbsp;
Data and records may not be retained without a valid purpose to do so. Data must also be destroyed in accordance with your policies.
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Can I store customer and/or employee reports for future reference?

Service data including request parameters and payload (resulting) data is stored encrypted for 72 hours for our clients to process whereafter it is purged from our systems. Only a record of the transaction (who did what and when) is retained beyond 72 hours.

How long do you store your clients’ service request data?

How secure is your cloud-based solution?

What is SSO?

How do I add users to our existing company Partners profile?

Where can I access ThisIsMe's API documentation?

Please contact support@thisisme.com for us to create a documentation account for you. <div></div>

I cannot access my API documentation. What must I do?

Can I process batch data with ThisIsMe?

What sanctions and regulatory enforcement lists do you screen against?

Are you compliant with the the Protection of Personal Information Act (POPIA)?

&nbsp;<meta charset="UTF-8">We are fully compliant with PAIA and are committed to upholding your rights as enshrined in the Constitution of the Republic of South Africa. To begin the process of requesting your data, please fill in the applicable form that can be found <a href="https://thisisme.com/legal/paia" target="_blank" rel="noreferrer noopener">here</a>.<meta charset="UTF-8">

Do you adhere to the Promotion of Access to Information Act (PAIA)?

<div>200 – Successful response (Data was found through the service)&nbsp;</div>
<div>227 – No Data Found (Accepted response as no data was found through the service)&nbsp;</div>
<div>303 – Pending (Data has not been returned from the service yet, continue polling for results)&nbsp;</div>
<div>400 - Invalid input criteria provided</div>
<div>401 - Authorisation to access this service denied (Service is not enabled for your account)</div>
<div>403 - Authorisation to access this service denied (Service is not enabled for your account)</div>
<div>404 – Not found (The service you are trying to access does not exist or is not enabled for your account)&nbsp;</div>
<div>408 - Request has timed out (The request has timed out without a response)</div>
<div>410 - Request has been purged (The request has been purged in accordance with our data policy)</div>
<div>429 - Polling rate limit exceeded (You have exceeded rate limits in polling for this request id)</div>
<div>496 - Invalid or missing client certificate</div>
<div>500 - Unknown service error (Please contact support for more information on this error)</div>
<div>503 - (Provider down error. Please try again later as the provider is not responding/ reachable)</div>

What do your error messages mean?

Yes, you can use our services as a sole proprietor, provided that your business fits within the guidelines of ThisIsMe’s Acceptable Client Criteria policy. &nbsp;

Can I use ThisIsMe's services as a sole proprietor?

ThisIsMe's AVS Solution provides comprehensive coverage for South African bank accounts that ensures accurate and up-to-date results, every time. Our solution covers the following banks:&nbsp;<ul><li>ABSA&nbsp;</li><li>First National Bank (FNB)</li><li>Nedbank&nbsp;</li><li>Standard Bank&nbsp;</li><li>Capitec Bank&nbsp;</li><li>African Bank&nbsp;</li><li>Mercantile Bank&nbsp;</li><li>Investec Bank&nbsp;</li><li>Bidvest Bank&nbsp;</li><li>Access Bank&nbsp;</li><li>Sasfin Bank&nbsp;</li><li>Discovery Bank&nbsp;</li><li>Grindrod Bank&nbsp;</li><li>Finbond Net 1</li><li>Tyme Bank&nbsp;</li><li>Unibank</li></ul><meta charset="UTF-8">

Which banks does your AVS solution support?

Our Affordability solution supports the following banks:&nbsp;<ul><li>Capitec Bank</li><li>Discovery Bank</li><li>Absa&nbsp;</li><li>First National Bank (FNB)</li><li>Nedbank&nbsp;</li><li>Rand Merchant Bank (RMB)</li><li>Standard Bank&nbsp;</li><li>Tyme Bank</li></ul>

Which banks does your Affordability solution support?

<h1 class="title">FAQ</h1>

<h2 class="sub-title m-b-10">Frequently asked questions</h2>